Joseph I
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Activity overview
Latest activity by Joseph I-
Joseph I created an article,
All other HyperDrives
If you have a HyperDrive that is not specifically listed on our Firmware page, it does not need a firmware update. If you are experiencing issues with your device, please send us a support request ...
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Joseph I created an article,
What is compatible with this Hub?
To achieve full feature compatibility, your computer must support the following: Thunderbolt 3 or USB-C 3.2 Gen 2 (USB 3.0/3.1 Gen 1/3.2 Gen 1 will work but not at full speed) DisplayPort 1.4 for ...
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Joseph I created an article,
Does the 12 or 18 port allow me to display multiple monitors?
Mac OS only supports Single Stream Transport (SST) meaning it can only support one extended display over a single USB-C connection. The 2nd display will a mirror of the 1st display. Windows OS sup...
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Joseph I created an article,
Why can't I get 4K60Hz?
USB-C devices rely on the DisplayPort protocol for display over USB-C. Devices can be DisplayPort 1.2 or DisplayPort 1.4. DP 1.2 signal has a total of 4 Lanes, each lane supports 5.4Gbps. With ...
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Joseph I created an article,
Why can't I charge my iPad Pro through my GEN2 Hub?
The HyperDrive GEN2 Hub requires a minimum of 15W power to operate. The standard iPad Pro charger is an 18W charger, meaning the Hub takes almost all the power. You will need a charger with a minim...
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Joseph I created an article,
Having connectivity or charging issues using HyperDrive on your MacBook? Read here.
Resetting your Mac System Management Controller (SMC) and/or the Mac PRAM/NVRAM can be a solution. This is sometimes necessary to restore normal lower level system functionality to your Mac, partic...
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Joseph I created an article,
Instructions for return or exchange
This article covers returns and exchanges. To return the unit to us, you would ship it to the following address: Sanho Corporation [Insert your RMA # here] 930 Auburn Court Fremont, CA 94538 Un...
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Joseph I created an article,
Instructions for repair or replacement
If you are reading this article, we have issued an RMA for repair or replacement to you. To return the unit, you would ship it to the following address: Sanho Corporation [Insert your RMA # her...
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Joseph I created an article,
My Apple keyboard case (or Magic Keyboard) does not work when HyperDrive is plugged in
To use the iPad Pro HyperDrive, please make sure the larger part of the grip is facing you (or on the inside) and the logo is facing away from you.
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Joseph I created an article,
Can I use the magnetic grip with my old 7-in-2?
Due to the design of the new HyperDrive Duo 7-in-2 2020, the magnetic grip cannot be used with older model HyperDrives. The magnetic portion is slotted, which is only available on the newer model...