ian

I had a similar problem with an external drive a short time ago. It turned out to be a cable issue.

Another thought. If you go to "Settings" -> "Format HDD" on the UDMA 3 does the drive show as available to format. If so it is being seen by the UDMA3 but the format isn't being liked, if not it wo...

I can see an adapter in the pictures, presumably converting a USB-C port to a type-a. I wonder if that is used when you contact to your computer? If not it's a point of difference between the compu...

Are you sure it's formatted as FAT32, rather than ExFAT. ExFAT doesn't work with the UDMA3?

Just to say. I'm only another user but... When you say charge cable do you mean the lower connector on the right hand side of the UDMA3. The one labelled DC 5V, that's where it needs to be plugged ...

Is this an external SSD via the USB port. If so you need to use the top usb connection not the side one. Also you need to provide power to the UDMA3 otherwise it doesn't provide enough power for th...

I'm only a user, but it's likely that the device needs to perform a battery calibration. I've not got it with me at the moment, but in the settings menu there should be a menu related to the batter...

It's quite possible that the battery is worn out, if it was second hand, or just bad if new.

I've just looked at my machine and it's the Reset option on the bottom of the Settings menu. Make sure you backup all files on the drive before you use it.

There’s likely a process stuck running. I would try completely rebooting the device via the setting menu. It did happen to me once. Also worth checking you have the latest firmware.