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USB Ports with Gen2 12 Port and MacBook Pro M1

Jason Neiffer

Good day, all!

I have a weird problem and can't tell if it is my hardware or something else.

I have a HyperDrive GEN2 12 Port.  I am trying to use the dock with a MacBook Pro M1.

When I plug it in, I have no problem driving a monitor (I have tested it with three different monitors and I'm able to get full resolution without issue).  However, the USB A ports don't work at all.  I have tried all four ports, with a variety of items ranging from USB drives to hubs.

Here's what's weird: when I plug in a Chromebook instead, the ports work without issue.

Any thoughts?

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Comments

10 comments

Date Votes
  • Maroš Barabas
    • Edited

    Hello, same issue. First, only front (where audio is located) worked, now no USB is working, audio output does not work as well. Sometime I need to change HDMI output port, because my monitor randomly go off/on like there is lost of signal for about 1s.

    Macbook Air M1, Big Sur 11.2.1, tested with Logitech camera USB 

    1
  • Corrie Anderson

    I am having the same problems with my hard drives disconnecting if I move the HyperDrive at all while trying to plug something into one of its ports. Hard drives already plugged in disconnect so I have to retype their passwords to mount them again and my monitor periodically goes blank without warning. Have you folks found any solutions to your issues?

    1
  • Lukas Domek

    Same here with my MacBook Air M1. I have random DisplayPort issues with an apple 27” Cinema Display (mini DP port).
    Moreover the external DisplayPort display stays black after boot.
    Since I updated on macOS 13.3.1 additional there are LAN issues. I need to reset the LAN service to get network connection.

    Seems to be a common issue, any suggestions?

    0
  • Howard Dinin

    Using the 12-port with a MacBook Air M1, at first with no problems. Then random problems keeping various ports live (have used all ports except EtherNet and Displayport and earphone), with occasional problems having the hub lose power spontaneously altogether. Hardest is to keep HDMI display connected as a mirrored display. Connected to an ASUS 27" LCD Monitor (model PB278), which has worked without incident for three years with previous Intel-chip MacBook Pro models.
    At first thought there were cabling problems, but have swapped out various cables in all cases (HDMI, USB-C 3 to various USB connectors (including 3Gen1, USB-C 2, USB-A), and including Thunderbolt 3 to Thunderbolt 3). Sometimes switching cables provided a temporary fix. Final stable solution for now is to mirror displays and keep cover open on MacBook, and to keep power cable from 12-port to AC adapter (which is a Hyper-Juice GaN 100w) disconnected from the hub. As SMC cannot be rebooted, and configuring PRAM on the M1 machines for now is complicated, requiring settings changes in Terminal, I suspect there are some incompatibilities embedded for now in the firmware for this first generation chip which are not completely happy with the circuitry in the 12-port hub. Best I can offer is this anecdotal behavioral observation. (Am running Big Sur 11.4, and the Air is maxed out for SSD size and DRAM capacity).

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  • Tony Le

    I recently upgraded to an MBP 2021 16" M1 Pro and I've had a Gen2 for a while since Kickstarter. Never had any issues with my MBP 2019 13". So new issue for me -- sounds like an older issue for a few folks but I'm running into the same issues. I thought it was my hardware and kept restarting my computer but my USB devices don't work (webcam, speakerphone, etc.). I thought it was my Mac until I plugged them in directly and they all work fine so it has to be the hub. 

    Did anyone ever find any resolution? (I'll keep scouring reddit and community hopefully to see if there was ever any answers) 

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  • Tony Le

    Nevermind. I think I know the issue. My MBP 16" M1 Pro sucks a lot of power. The original Kickstarter campaign didn't come with a power supply for the GEN2 and so I used a 60W plug for it. Just ordered a 140W and based on some comments, I think that will work. The Mac + Display are using all the power. 

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  • Corrie Anderson

    Thank you for the suggestions. Could you tell us the brand of the power supply and the vendor?

    Best Wishes,

    0
  • Tony Le

    In fairness I don't know if it'll work but I'll find out this afternoon but based on other posts, it makes sense as GEN2 ships with a 100W power block. I'm just going overboard with the biggest plug I can find. 

    I bought this one because I trust Anker but it's on the expensive side. There are a lot of 100W cheaper options but if you have some hefty accessories or lots of things plugged in, I would definitely go bigger. So I bought this one: https://amzn.to/3rRDehn (Anker 140W)

    And I had issues in the past where the cable couldn't support the power so I bought this cable, too that could support up to 200W: https://amzn.to/3RE8qLl 

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  • Tony Le

    Ok. Upgrading my power plug seem to do the trick. It didn't at first and I freaked out but restarting and all my ports on my GEN2 seem to work great now. My screen seems brighter too.... (or maybe because it's night time). Not sure if this will fix your issue @Corrie but hopefully for most it does whoever finds this thread. 

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  • Corrie Anderson

    Thank you for the links. 
    corrie

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