I found the reply a little insulting - the product is almost useless to me. I already had a USB-C to HDMI and USB-c to USB 3 to and wanted to use them whilst plugged into my Apple Charger - not possible.
The unit has been relegated to my "old/outdated" bin of useless equipment.
Message to self - DON'T USE THE COMPANY AGAIN
The full reply is given below :-
For the Kickstarter or Indiegogo backing, you can only cancel by log in your account on Kickstarter/ IndieGoGo to withdraw your pledge to cancel within campaign allowed time period, which is usually period of time after the payment or before the campaign ends.
Please note that you are not purchasing a product and remember when you back to project you had agreed to follow Crowdfund Project terms and condition:
As a Project, there are many bumps along the road, as we create and deliver the product,
You are joining part of our project to bring a product to the market and in process, you get the product as a reward by joining at much less than the actual cost of the product.
After the allowed period, there will be no refund as your funds will be redirected to production and We won't be able to refund/cancel any pledge. As your funds had turned to design, material and finished product to deliver to you.
We do offer a 1-year warranty and service the product, we are also always working to fine-tune the product with updated firmware whenever possible.
If you do have any additional questions, please do not hesitate to let us know
Vincent - HyperSupport tel: +1 408.737.7878 ext 104
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