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Fix discoloration (MacOS FW update)

Comments

8 comments

  • Bklee

    In Step 10 you say to "Replug the hub". But nowhere in the previous steps did you say to unplug the hub. As a result, when I restart the tool and press Detect, the FW does not display.

     

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  • Kelvin

    @Bklee, after the FW updated is completed. Unplug the hub and then replug it back to computer to reflect the latest FW version on the unit.

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  • Kelsey

    I never get detailed information when I run any of the operations in the update tool, which makes me think they might not be working.

    When I run Detect:

    ```

    Detect Billboard status.
    Detect Billboard finish.

    ```
    No mention of a firmware version. The same happens when I OCM Update or Cust Update: I get the start/finished messages but no statuses in between like the examples above have.

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  • Bklee

    Thanks for your reply. Yes, I did unplug and the replugged. Detect does not result in a firmware version message.

    I also re-did the above steps and here is the log:

    Analogix Phl MAC OS billboard update tool

    Detect Billboard status.
    Detect Billboard finish.
    Firmware hex file located at: /Applications/ocm.hex
    Read Firmware hex file...
    Read 98304 bytes
    Writing firmware to Billboard.
    Writing firmware finished.
    verify flash start.
    verify flash finished.
    Firmware hex file located at: /Applications/Cust.hex
    Read Customer hex file...
    Read 4096 bytes
    Writing customer define data to Billboard.
    Writing customer define data finished.
    verify customer define flash start.
    verify customer define flash finished.

    And here is the result of the Detect step, after unplugging and re-plugging:

    Analogix Phl MAC OS billboard update tool

    Detect Billboard status.
    Detect Billboard finish.

    This is with a 2020 13" M1 MacBook Pro. Btw, I wouldn't describe my issue as "discoloration", it's just slightly blurrier that the first monitor. (Amy referred me to this firmware update for the blurry thing.) Could the blurriness be the 30 hertz limitation issue of the dock?

     

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  • Kelvin

    @Bklee, please send your support inquiry to support@hypershop.com, the tech team will further assist you from there.  Perhaps replacement will be the best solution.

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  • Kelsey

    @Kelvin Support sent both me and @Bklee to the same page with the same problem (and probably the same model of computer). I don't think a replacement will help in our case.

    Maybe the firmware updater doesn't work properly on M1 macs?

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  • Nic

    Kelsey & Bklee

    I just received mine in the mail today 10-in-1 Dock used with a M1 MacBook Pro and it has the same "blurry" issue only on the 2nd screen. 

    These steps did not work for me, I am reaching out to support@hypershop.com now.  Just curious if you guys ever found a solution.  

     

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  • Kelsey

    @Nic no, nothing yet. Currently unresolved, and haven't been able to get the firmware updater to work on my M1 machine.

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