Skip to main content

Fix discoloration (Windows FW update)

Comments

9 comments

  • Simen Sjoelli

    I tried to do this fix on a Windows machine and I followed each step, but when hitting "program" in the Phoenix Lite program I get the message "No Phoenix-Lite has been detected". Do you know what the issue is?

    0
  • Kelvin

    Simen Sjoelli

    Here are possibilities for this error message

    1.) The USB-C port on the host Windows computer does not support video.

    2.) the HDMI cable is not connected to the hub.

    3.) the HDMI cable is not plugged into the HDMI port nearest to Ethernet port.

    0
  • Simen Sjoelli

    Kelvin

    Think the issue might be 3)

    I connected the HDMI cable into the HDMI port nearest to the Ethernet port and connected to external screen. When plugging in the HDM1H into the Windows laptop, the screen on the laptop started blinking black and no image on the external screen. As if the laptop understood there was an addition screen but not possible to transfer image. 
    When I connected the HDMI cable to the other HDMI port on the HDM1H, the image was extended just as normal from the laptop to the additional screen. 

    Slightly disappointed with this as I expected it to work out of the box with no issues for USD 200 and having seen the videos on youtube where it is plug and play. I’ve seen on the community forum that several others have the same issue so obviously a common issue. 

    How to solve this?

     

    0
  • Simen Sjoelli

    Managed to get around the issue by buying one HDMI to USB-C cable and plugging this direct between one of the external screens and the USB-C port on the MacBook (M1) and the other external screen with HDMI/HDMI cable in the HDMI port furthest away from the Ethernet and then using the other USB-C port on the MacBook for the HDM1H hub. 

    Still, disappointed that the HDM1H hub don’t work as intended as I expected plug and play for USD 200 and looking at the youtube videos from Hyper there are no issues or no mentioning of this whatsoever. 
    What’s the issue with the HDMI port closest to the Ethernet port on the HDM1H hub? Looking at the photos on Hypershop, this port is the HDMI 4k 60Hz port... So I don’t get it

    0
  • Kelvin

    @Simen Sjoelli, I would like to go back to the FW update on the Windows computer. Please disconnect the hub from computer first and then reboot your computer.  After that, replug the hub to computer with only HDMI connection to the HDMI port nearest to Ethernet port, run the FW update again.

    0
  • Connor

    Hi Kelvin - Is there any option in development to implement this fix for those of us that do not have access to a USB C Windows PC?

    0
  • Kelvin

    @Connor, our engineering team is still working with the Analogix for the Mac OS FW application.  We will post the update here.    At this moment, it is unfortunate to say the  FW in Windows application is the only option.  

     

    0
  • Tim

    Kelvin is there a way by now for updating the firmware with a MacBook (M1) ? If not so, does it maybe work via a virtual machine (Parallels, etc.) on Mac?

    0
  • Tim

    I tried it via Parallels and got the same "No Phoenix-Lite has been detected" problem as Simen. Kind of frustrating for $200 Adapter tbh...

    0

Please sign in to leave a comment.