Ethernet is not detected

If the Ethernet is not detected, it's most likely the USB-C connection to computer is not securely connected.

Please do the trouble shooting steps below:

1.) Connects the second USB-C cable to computer securely, as it is illustrated at the picture below:

2.) Look at the Ethernet port, the activity LED should be running.

3.) Once the Ethernet port is running, then plug in the other USB-C cable to computer.

Please find the FAQ https://hypershop.zendesk.com/hc/en-us/articles/360051155452-How-do-the-cables-work- about how these 2 x USB-C cable work.