Having connectivity or video issues issues using HyperDrive on Windows? Read here.

*For 18 port users, please ensure you are using the cable that comes with the Hub. This cable is underneath the black plastic that held the Hub in place. This has fixed a majority of connectivity issues with this Hub particularly. If you have lost this cable, you can either get a USB-C cable that supports 10Gbps, 100W power, and DisplayPort 1.4/HDMI 2.0 or reach out to us and we will let you know what your options are*

To troubleshoot most Windows USB connectivity issues, you can try uninstalling the drivers for USB. They get automatically reinstalled once the computer reboots.

To do so, open Device Manager. You can do that by pressing Windows Key + X and choosing Device Manager from the list. Locate the device driver (under Universal Serial Bus controllers) and right-click the ones regarding to USB Hubs. Choose Uninstall device to remove the driver.

Once you uninstall the drivers, power cycle your device.