Skip to main content

Mac OS version of Firmware Update (HD319A) for HyperDrive iPad Pro

Comments

63 comments

  • Jon

    This whole approach makes no sense to me... 100% of the people that bought this product have an iPad Pro running iOS. You don’t need to come up with a way to update the firmware for some percentage of users that have Windows and some percentage of users that have macOS (and a Mac with USB-C) and some percentage of users that have iOS.

    EVERYONE HAS iOS... just make one for iOS. I have countless products that can have firmware updates pushed to them via iOS. 

    You are saving the most efficient method for last and wasting effort.

    15
  • rustcohle

    I don't have a Mac with a USB-C port unfortunately. Am I out of luck then?

    14
  • Alvaro Alvarez Parrilla

    I am one of the many who doesn't have a mac or windows with a usb c drive. We need an iOS update for the hyperdrive. This is specifically designed for iOS (iPad Pro), hence the update SHOULD be available from the iOS device.

    13
  • PrettyTony

    I’m in the same boat. My Mac doesn’t have usb-c. Any plans to release an iOS app to update the HyperDrive?

    10
  • K. La Barre

    Sorry, no USB-C on any of my Macs. What's the alternative?

    USB-A to USB-C adapter? Will that even work?

    6
  • Andy MacDonald

    I alos have a mac but has no USB C ports there are some wrong assumption being made by Hyper that we all have Macs with USB C ports - WE DONT so please coe up with a response / solution

    6
  • PB

    I’ll go one further...

    I no longer use a Mac at all, I only have my iPadPro, so I’m guessing I can’t update at all despite the Hyperdrive being made for the exact device I do own?

    Ridiculous.

    6
  • Keith Manaton

    Like most of the people who bought this for an iPad Pro, we don’t have a MacBook! That’s the point of having an iPad Pro! How do we update it without? 

    5
  • Stephen Egri

    This is really bad form!

    I don't have a USB C MacBook and was not warned that you cannot upgrade Firmware without this kind of connectivity.

    You guys really need to sort out an IOS upgrade, this is unaccpetable.

    When will this be done?

     

     

    4
  • aurand

    Where. Is. The. iOS. Updater. For. An. iOS. Product.?

    4
  • Ted LaVanway

    This is a classic bait and switch ... Made for Ipad Pro but  firmware update only with Mac OS, what’s wrong with this picture ...  ridiculous and clueless ...

    4
  • Daniel Maldonado

    Not true. Many 3rd party accessories can update their firmware in iOS via there app. The Steel Nimbus Bluetooth controller is a perfect example.
    If HyperDrive releases a product marketed squarely at iOS it needs to be fully supported via iOS.

    3
  • Jon

    @coffee this is a bad take. Aside from being wrong about iOS not being to do this (it can), it has nothing to do with whether or not people can get access to a computer or can purchase an adapter.. very few people are going to say this is impossible. The problem is it shouldn’t be required. You can’t ship a product for iOS for people using an iOS device and then when the device doesn’t work as it was advertised tell people that it’s *their* responsibility to make accommodations to fix it. 100% of the people that bought this would be able to run an update from iOS. 

    3
  • PB

    100% This ☝🏻☝🏻☝🏻

    3
  • Bill

    Hyper... why would you build a device for iPad Pros without giving your customers an option to upgrade the firmware from the iPad.  Then on top of that not have the ability to upgrade the firmware from a computer that has a port other than a USB-C.  It is a double whammy.  Will you be offering another way to upgrade the firmware or would you be willing to refund all your loyal customers if we want to return the product?  

    3
  • Andy MacDonald

    I tried to update using an adapter USB A to USB C and connected. The light on the Hyperdrive is lit but one i run the file it fails see picture attached . Cant believe for one second you haven't though about those who won't have MacBooks with built in USB C ports

    3
  • Kash Yusaf

    I've already tried a USB-C to USB-A adapter on a 2012 Macbook Pro. It doesn't work :(

    2
  • James Pettyjohn

    2015 Macbook Pro, unable to update iPad Pro Hyper Drive no usb c on MBP 2015 Need a iOS solution soon please!

    2
  • alans25028

    I appreciate the suggestions from Josh and Andy. Have tried to connect 2 different external hard drives thru Hyperdrive but the imac does not recognize them with the usb-a to C adapter. Will try one suggested by Paul thru Amazon when it arrives on Friday (only 8.99). Still, we should not have to go thru so many hoops on this device. I think it should have had a legacy lightning connection which may have saved some problems.

    2
  • Bob White

    Yes, the iOS is wall gardened. However, the statement about it is not possible to update firmware via iOS is incorrect. I have several devices that do their firmware updates via iOS. A good example is the Arsenal device for DSLR cameras or several of the steady hand iPhone camera devices like the Osmo.

    P.S. I believe that the correct terminology is sandboxing not wall gardening.

    2
  • PB

    My GoPro and various other iOS hardware can have firmware updated via iOS apps, so I don’t see why Hyperdrive just can’t have the same? People having to buy additional USB adapters, at an additional cost to update their USB adapter via an entirely different device is plain madness.

    1
  • PB

    Hyperdrive have private messaged me and said that an iOS version is in the works, so based on that, it’s pretty clear that is an option. Plus I know I can upgrade my GoPro and Gimbal etc via iOS too.

    The confusing bit for me is why the iOS option has been done seemingly last? Surely if you plan to build a firmware upgradable device then a way to upgrade it should be part of the design? Especially on the platform the device was designed for...

    1
  • ujjwal utkarsh

    like many others here, i don’t have a mac with usb c drive...

    but c’mon, how does this make sense at all... the product is primarily for the iPad Pro na? So why is the iPad update option prioritized the least. Till now, the hyperdrive really has not been that useful. It’s just stuck to one of my hdmi cables, and i use it like that, i have another dongle for hdmi option, and that s the one i prefer to carry actually. 

     

    Please please please the firmware update through iPad Pro, and soon. 

     

    1
  • aurand

    The workaround didn’t work for me. Maybe it’s the age of my Mac, the drive I plugged in, the USB-C to A cable or some combination. Even if the work around worked for you, what about the next firmware update? Will it work then? Who knows? There really should be an update path on the device this was intended to be used with.

    1
  • HyperJohn

    Worked perfectly! Thank you!

    1
  • Paul Barker

    Hi Folks

    I'd firstly like to say that I 100% agree that the lack of a firmware update option natively via iOS on the device that 100% of the users of this product own is very sad. This needs to be addressed for future updates.

    Like others I don't have a USB C equipped MacBook and so decided to take a punt and try a USB A to C adapter. Some commenters here had tried and there seemed to be mixed success. I'd like to share that these adapters 

    https://amzn.to/2PDu6cd

    did the trick for me today. I connected the Hyperdrive to my 2012 MacBook Pro via a USB hub and one of those adapters and checked it was working by inserting a USB flash memory stick into the HyperDrive USB port. Once I saw that mount successfully on the Mac I ejected it and followed the update process above successfully. The HyperDrive is now running the latest FW. Long winded but successful.

    1
  • David Garbe

    I agree with everyone else about the lack of iOS support.  Why did we purchase your product?  Because we have an iPad Pro!  Why wouldn’t you make a firmware update that can be used with the product for which we purchase the HyperDrive.  Completely backwards!  Can we expect an iOS update?  My Mac does not have a USB-C port and its unfair that I should have to spend another $10 on an adaptor.  If this was your strategy, you should have provided the adaptor in the first place.  Please respond.

    1
  • Josh Zylbershlag

    I agree with Daniel. Plenty of peripherals allow firmware updates via iOS. My Bose headphones do it via the Bose app. The idea that you need to own a separate computer other than the iPad to update a peripheral (or beg a friend for help) is ridiculous. And just to be clear, this isn’t an update to add great new features but rather an update to FIX a major issue. The only alternative would be for Hyper to ship out replacement units.

    1
  • Andy MacDonald

    needless to say the update as in the pic above didn't work ! 

    1
  • Josh Zylbershlag

    Andy - try connecting an external usb drive to your computer through the hyper drive you attached using the USB A to C adapter. Then disconnect the drive and try running the update again. Worked for me.

    1

Please sign in to leave a comment.