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Mac OS version of Firmware Update (HD319A) for HyperDrive iPad Pro

Comments

63 comments

  • Simon Hames

    Using the extension cord did not work for me - removed the cord and plugged directly into my Air and it worked fine.

    0
  • Andy MacDonald

    @Josh Zylbershlag thanks for the tip ! It worked all updated thank you my friend! 

    1
  • Bob White

    Ran the update plugging the Hyperdrive into my Kingston Nucleum (a device like the Hyperdrive but specific for the MacBook Pro 2018 or newer). The first part (update) ran as advertised. The second part (get) ran but showed "PD_FW_Data_Error" where your example shows the firmware version.

    I have tested all of the ports on the Hyperdrive post update and all are working. The problem is: Am I still on the old firmware or did it update?  How do I tell which version of the firmware the device is set at?

    0
  • David Garbe

    I agree with everyone else about the lack of iOS support.  Why did we purchase your product?  Because we have an iPad Pro!  Why wouldn’t you make a firmware update that can be used with the product for which we purchase the HyperDrive.  Completely backwards!  Can we expect an iOS update?  My Mac does not have a USB-C port and its unfair that I should have to spend another $10 on an adaptor.  If this was your strategy, you should have provided the adaptor in the first place.  Please respond.

    1
  • alans25028

    I have an iMac with no usb-c port or connections so I bought into the hyperdrive to assist my connectivity with other devices. I have purchased a usb to usb-c adapter to connect with the hyperdrive and with the iPad Pro however the mac does not recognize the hyperdrive nor will it allow the terminal to update the firmware. It continues to show a failure. The hyperdrive sits firmly into the iPad Pro without the accessories.

    Is there an alternative or is this hyperdrive just a brick for me?

    -1
  • Josh Zylbershlag

    Alan - one thing to try when using the USB A to C adapter is to first connect and external hard drive through hyper drive and access it. Then try updating the firmware. That did the trick for me. I think it made the Mac recognize the hyper drive

    0
  • Andy MacDonald

    Alan what josh has suggested worked for me

    0
  • Paul Barker

    Hi Folks

    I'd firstly like to say that I 100% agree that the lack of a firmware update option natively via iOS on the device that 100% of the users of this product own is very sad. This needs to be addressed for future updates.

    Like others I don't have a USB C equipped MacBook and so decided to take a punt and try a USB A to C adapter. Some commenters here had tried and there seemed to be mixed success. I'd like to share that these adapters 

    https://amzn.to/2PDu6cd

    did the trick for me today. I connected the Hyperdrive to my 2012 MacBook Pro via a USB hub and one of those adapters and checked it was working by inserting a USB flash memory stick into the HyperDrive USB port. Once I saw that mount successfully on the Mac I ejected it and followed the update process above successfully. The HyperDrive is now running the latest FW. Long winded but successful.

    1
  • The update literally takes five minutes and the runs smoothly. I have a 2014 Macbook and connected the Hyperdrive with its extension cable and a tiny, cheap USB-C to USB-A 3.1 dongle. I purposely tried to make this update not work, and couldn't.

    This firmware update can be found on MacOS or Windows platforms. I find it hard to believe that none of you who ~only~ have an iPad device cannot find a friend with a PC or Mac and run the update. Ask your parents, ask a teacher.

    iOS is a purposely limited, walled-garden operating system that will not allow you to run any kind of program like this. So forget about it. It's not possible to push a firmware update to hardware via iOS. This isn't the same situation as updating your Clash of Clans app. We can't even view, modify, or delete external USB hard-drive files that aren't photos on iOS. Unfortunately these update programs are realistically your only options, so adapt. 

    -3
  • Daniel Maldonado

    Not true. Many 3rd party accessories can update their firmware in iOS via there app. The Steel Nimbus Bluetooth controller is a perfect example.
    If HyperDrive releases a product marketed squarely at iOS it needs to be fully supported via iOS.

    3
  • Bob White

    Yes, the iOS is wall gardened. However, the statement about it is not possible to update firmware via iOS is incorrect. I have several devices that do their firmware updates via iOS. A good example is the Arsenal device for DSLR cameras or several of the steady hand iPhone camera devices like the Osmo.

    P.S. I believe that the correct terminology is sandboxing not wall gardening.

    2
  • Josh Zylbershlag

    I agree with Daniel. Plenty of peripherals allow firmware updates via iOS. My Bose headphones do it via the Bose app. The idea that you need to own a separate computer other than the iPad to update a peripheral (or beg a friend for help) is ridiculous. And just to be clear, this isn’t an update to add great new features but rather an update to FIX a major issue. The only alternative would be for Hyper to ship out replacement units.

    1
  • Jon

    @coffee this is a bad take. Aside from being wrong about iOS not being to do this (it can), it has nothing to do with whether or not people can get access to a computer or can purchase an adapter.. very few people are going to say this is impossible. The problem is it shouldn’t be required. You can’t ship a product for iOS for people using an iOS device and then when the device doesn’t work as it was advertised tell people that it’s *their* responsibility to make accommodations to fix it. 100% of the people that bought this would be able to run an update from iOS. 

    3
  • aurand

    The workaround didn’t work for me. Maybe it’s the age of my Mac, the drive I plugged in, the USB-C to A cable or some combination. Even if the work around worked for you, what about the next firmware update? Will it work then? Who knows? There really should be an update path on the device this was intended to be used with.

    1
  • alans25028

    I appreciate the suggestions from Josh and Andy. Have tried to connect 2 different external hard drives thru Hyperdrive but the imac does not recognize them with the usb-a to C adapter. Will try one suggested by Paul thru Amazon when it arrives on Friday (only 8.99). Still, we should not have to go thru so many hoops on this device. I think it should have had a legacy lightning connection which may have saved some problems.

    2
  • PB

    Hyperdrive have private messaged me and said that an iOS version is in the works, so based on that, it’s pretty clear that is an option. Plus I know I can upgrade my GoPro and Gimbal etc via iOS too.

    The confusing bit for me is why the iOS option has been done seemingly last? Surely if you plan to build a firmware upgradable device then a way to upgrade it should be part of the design? Especially on the platform the device was designed for...

    1
  • Bob White

    Here's a slightly different story. When I looked at the instructions and saw that I would need to take off the  grip piece that has tiny little screws that don't play well with my 75 year old thick fingers, I chose another path. I have a late 2018 MacBook Pro that has the USB-C ports. I also have a multi-port device named a Kingston Nucleum that provides all types of ports for that MacBook which only has USB-C. Plugged the Nucleum into the MacBook then the Hyperdrive extension into the Nucleum. 

    The update appeared to run well (the terminal screen matched their example line for line)  EXCEPT, in the second phase, the "get....." part, I got a message from Terminal saying "PD_FW_Data_Error" instead of info on the firmware version. Tested all ports on the Hyperdrive and all are working just fine. 

    However, I don't know if I'm still on the old firmware or the new. I opened a ticket on April 29 asking how to determine which version I am now using. Thus far, no answer.

    Just one more problem supporting that they need a direct iOS method.

    0
  • Jefferis Peterson
    • I have a USB A to my MacBook Pro 2014 and connected to the USB A in the hyper but it won't update iPad Pro 2018     I wonder if an adapter will even work!? 
    0
  • Paul Barker

    You need to connect the Hyper to the host computer via the USB C connector that it connects to the iPad with either directly or via a USB C to USB A adapter.

    0
  • Jefferis Peterson

    usb A to usb C on the hub. Disconnected reconnected. Heard power charging beep on iPad but update does not work usb device:
    [ ] usb\vid_05ac&pid_8406
    [ ] usb\vid_05ac&pid_8289
    [ ] usb\vid_05ac&pid_0262
    [ ] usb\vid_0a5c&pid_4500
    no expected usb device found
    usb device:
    [ ] usb\vid_05ac&pid_8406
    [ ] usb\vid_05ac&pid_8289
    [ ] usb\vid_05ac&pid_0262
    [ ] usb\vid_0a5c&pid_4500
    no expected usb device found
    No Target Device

    0
  • Glen Allan

    I definitely agree about the need for an iOS Firmware updater. However, a cheap buy at Amazon for a little C to A adapter will do the trick, and is a useful adapter to have anyway while so many things still use A.

    Check this out at Amazon. Comes in packs of 2. Worked plugging the HyperDrive Hub into another USB A 3 hub. Be sure to authorize it in your security settings!

    https://www.amazon.com/dp/B07MMTJL1N/ref=cm_sw_em_r_mt_dp_U_5c20Cb50RZQF5

    0
  • Mike Talbott

    I have read all of the posts here and at the Windows page.  I have tried everything suggested on both a PC and a MB Pro using a USB-c adapter.  The Hyperdrive is not recognized.

    0
  • Hr Christensen

    So, What does this update do? Is it identical to the windows version feature list?

    0
  • Rico Schnydrig

    I only have an iPad so I need an iOS Update App! Not MacOS or Windows!

    1
  • Garry Pendergast

    Is there documentation anywhere stating what the firmware update adds or fixes?

     

    I feel for you guys and gals who can't update... luckily I've got a Mac. Did notice in the FAQ that IOS updater is being developed, but perhaps that should have been first? Could be because of IOS developer limitations.

    0
  • Javier Salas

    It didn't work with mine:

     

    sander:ipad user$ ./Update_20190424 

     

    =========================================

    =                                       =

    =  VLI Hub PD Mac Firmware Update Tool  =

    =            By Sherlock Chu            =

    =      Version: A.0.0.0 - 20190422      =

    =                                       =

    =========================================

     

    usb device:

    [ ] usb\vid_2109&pid_2817

    [ ] usb\vid_2109&pid_0817

    no expected usb device found

    usb device:

    [x] usb\vid_2109&pid_2817

    [ ] usb\vid_2109&pid_0817

    Find_Bin_File : VL817_LowPower_U1U2_Q7_03C3_ConnectedWithVL10X_5SBB_20180611.bin

    No Firmware_Dir Path!

    No Target PD FW

     

    =========================================

    =                                       =

    =  VLI Hub PD Mac Firmware Update Tool  =

    =            By Sherlock Chu            =

    =      Version: A.0.0.0 - 20190422      =

    =                                       =

    =========================================

     

     

    ===========================

    ===========================

    =   Hub_FW_Update_FAIL.   =

    ===========================

    ===========================

     

    And it's fine uncompress I guess:

     

    sander:ipad user$ ls -l

    total 760

    -rwxrwxrwx@ 1 user  staff  174640 Apr 24 18:51 GetFW_20190424

    -rwxrwxrwx@ 1 user  staff  174816 Apr 24 18:49 Update_20190424

    drwxr-xr-x@ 3 user  staff      96 Apr 26 00:43 VL10x_bin

    -rwxrwxrwx@ 1 user  staff   36396 Feb 16  2000 VL817_LowPower_U1U2_Q7_03C3_ConnectedWithVL10X_5SBB_20180611.bin

     

    Any tips?

    0
  • Gary Kuper

    OK, seriously it is August. I have tried almost everything mentioned and it fails every time......when do we get an iOS update, or refund?

    0
  • aurand

    I gave up on waiting for an iOS update app and returned mine for a replacement.

    And they keep sending messages promoting their next product. No thanks. How about fixing the stuff you already shipped?

    0
  • Bob White

    Gary Kuper: Have you opened a ticket with their tech help?  You'll see several messages here about three months ago which, on their advice, I opened a ticket. Over several days, we emailed back and forth with me trying various suggestions from them. In the end, they had me send mine in and sent a brand new one to me. 

    The one sent to me, of course, has the firmware update. What is unknown is what will happen when their next firmware event comes up.  :)   This one works fine but not with their accessories. I can never get a good fit against the iPad. I bought a tiny USB-C pass through adapter. It's about an inch long with male on one side and female on the other. Doesn't stick out very far and works flawlessly.

    They never did answer a question that I asked three months ago: How does one check the device to determine which firmware version it has currently installed?  

    0
  • Glen Allan

    The firmware updater will tell you the current version once you have it working. I was able to do it on a Mac through USB 3 hub with a USB Type A to Type C adapter. Then the updater software scanned it and displayed the current version.

    No idea why these solutions vary so much for people. I guess because so many companies make hubs and adapters and most are crap.

    0

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