( Please note, this firmware update is for HyperDrive shipped before April 2019, If you have ordered a HyperDrive iPad Pro after March 2019, your HyperDrive iPad Pro HD319A is updated already. Thanks)
Also, this firmware update DOES NOT apply to HD319B. If you look on the side of the HyperDrive that has the logo, and it says "HD319B," DO NOT apply the update. Reach out to us at support@hypershop.com instead.
If you meet both of these conditions, please continue
To update the firmware with Mac, you need to connect the Hyperdrive to the Mac via Hyperdrive Main USB-C Male port.
If your Mac does not have USB-C port, you can try using a USB-A to USB-C Adapter. Please make sure your Mac USB-A is USB Gen 3.1 and once connected through the adapter, test the USB-A port on the Hyperdrive with a USB-A device like USB storage to ensure the Hyperdrive is detected as an expansion hub before starting the update.
(Tip: Make sure the Hyper logo is facing down, as it is illustrated in the picture below)
If your Hyperdrive cannot sit flush with the Mac. Please remove the grip and follow the FAQ link below for installing the extension cord correctly to connect: https://hypershop.zendesk.com/hc/en-us/articles/360026429971-how-to-install-the-extension-cord
Once you have Hyperdrive connected as your Mac's Hub without any other ports connected on the Hyperdrive.
Please download the MacOS Hyperdrive iPadPro update.zip on the Mac.
1. Select and open the .zip file to decompress folder "MacOS Hyperdrive iPadPro update"
2. Select and open the Folder "MacOS Hyperdrive iPadPro update"
3. In the folder "MacOS Hyperdrive iPadPro update" below, Select and Open the file" "Update_20190214"
4. The firmware should now start updating and your screen should pop up, then close few windows, please wait for the update to finish.
-if your computer does not see the Hyperdrive or get any error, please disconnect the Hyperdrive and close the application, then connect Hyperdrive back in, connect a USB-A device to Hyperdrive to make sure Hyperdrive is connected as a hub, disconnect the USB-A device without disconnecting the Hyperdrive, then - restart Step 3 - open the "Update_20190214 "
5: Close the firmware update and go back to the folder. "MacOS Hyperdrive iPadPro update",select and open "GetFW_20190424"
6. A new window should open up, Please verify that the firmware is current showing:
=========================================
= PD FW Version is 8A.24.10.14 =
=========================================
Once you have verified firmware is current, below highlight in pink:
Congratulations! Your Hyperdrive for iPad Pro is now Updated to the latest firmware!
Comments
64 comments
Thanks Team for this update. The drive is working as expected :)
Worked perfectly! Thank you!
I don't have a Mac with a USB-C port unfortunately. Am I out of luck then?
I’m in the same boat. My Mac doesn’t have usb-c. Any plans to release an iOS app to update the HyperDrive?
For some reason, my MacBook Pro does not see the Hyperdrive. This is a new MacBook Pro and I have nothing else plugged into the ports.
Here's what I get on the Terminal screen:
Last login: Fri Apr 26 22:59:50 on ttys000
MacBook-Pro-4TB:~ jonathanlittle$ /Users/jonathanlittle/Downloads/MacOS\ Hyperdrive\ iPadPro\ update/Update_20190424 ; exit;
=========================================
= =
= VLI Hub PD Mac Firmware Update Tool =
= By Sherlock Chu =
= Version: A.0.0.0 - 20190422 =
= =
=========================================
usb device:
[ ] usb\vid_2109&pid_0817
[ ] usb\vid_05ac&pid_027c
[ ] usb\vid_05ac&pid_5043
no expected usb device found
usb device:
[ ] usb\vid_2109&pid_0817
[ ] usb\vid_05ac&pid_027c
[ ] usb\vid_05ac&pid_5043
no expected usb device found
usb device:
[ ] usb\vid_2109&pid_0817
[ ] usb\vid_05ac&pid_027c
[ ] usb\vid_05ac&pid_5043
no expected usb device found
usb device:
[ ] usb\vid_2109&pid_0817
[ ] usb\vid_05ac&pid_027c
[ ] usb\vid_05ac&pid_5043
no expected usb device found
usb device:
[ ] usb\vid_2109&pid_0817
[ ] usb\vid_05ac&pid_027c
[ ] usb\vid_05ac&pid_5043
no expected usb device found
No Target Device
=========================================
= =
= VLI Hub PD Mac Firmware Update Tool =
= By Sherlock Chu =
= Version: A.0.0.0 - 20190422 =
= =
=========================================
===========================
===========================
= Hub_FW_Update_FAIL. =
===========================
===========================
logout
Saving session...
...copying shared history...
...saving history...truncating history files...
...completed.
[Process completed]
Any ideas what's going on or how I can updated the firmware?
Thank you,
Jon
Hi Jon, are you using the extension cord that came with your HyperDrive? You need to connect the HyperDrive directly to your Mac via its male USB-C connector, not any of its output ports.
(At least that's how I think the update will only work)
Yes, that fixed it. Thank you! All set to give it a try.
Good luck!
I am one of the many who doesn't have a mac or windows with a usb c drive. We need an iOS update for the hyperdrive. This is specifically designed for iOS (iPad Pro), hence the update SHOULD be available from the iOS device.
Sorry, no USB-C on any of my Macs. What's the alternative?
USB-A to USB-C adapter? Will that even work?
I’ll go one further...
I no longer use a Mac at all, I only have my iPadPro, so I’m guessing I can’t update at all despite the Hyperdrive being made for the exact device I do own?
Ridiculous.
I've already tried a USB-C to USB-A adapter on a 2012 Macbook Pro. It doesn't work :(
Like most of the people who bought this for an iPad Pro, we don’t have a MacBook! That’s the point of having an iPad Pro! How do we update it without?
I alos have a mac but has no USB C ports there are some wrong assumption being made by Hyper that we all have Macs with USB C ports - WE DONT so please coe up with a response / solution
This is really bad form!
I don't have a USB C MacBook and was not warned that you cannot upgrade Firmware without this kind of connectivity.
You guys really need to sort out an IOS upgrade, this is unaccpetable.
When will this be done?
This whole approach makes no sense to me... 100% of the people that bought this product have an iPad Pro running iOS. You don’t need to come up with a way to update the firmware for some percentage of users that have Windows and some percentage of users that have macOS (and a Mac with USB-C) and some percentage of users that have iOS.
EVERYONE HAS iOS... just make one for iOS. I have countless products that can have firmware updates pushed to them via iOS.
You are saving the most efficient method for last and wasting effort.
100% This ☝🏻☝🏻☝🏻
This is a classic bait and switch ... Made for Ipad Pro but firmware update only with Mac OS, what’s wrong with this picture ... ridiculous and clueless ...
Hyper... why would you build a device for iPad Pros without giving your customers an option to upgrade the firmware from the iPad. Then on top of that not have the ability to upgrade the firmware from a computer that has a port other than a USB-C. It is a double whammy. Will you be offering another way to upgrade the firmware or would you be willing to refund all your loyal customers if we want to return the product?
Updated worked great for me! I do appreciate the email letting me know the updates as well. Nice work team!
like many others here, i don’t have a mac with usb c drive...
but c’mon, how does this make sense at all... the product is primarily for the iPad Pro na? So why is the iPad update option prioritized the least. Till now, the hyperdrive really has not been that useful. It’s just stuck to one of my hdmi cables, and i use it like that, i have another dongle for hdmi option, and that s the one i prefer to carry actually.
Please please please the firmware update through iPad Pro, and soon.
For the folks with a MacBook with USB-C, if you simply remove the black plastic piece on the HyperDrive it will fit in the Mac’s USB-C port and you can then update the firmware. I didn’t need to use the additional adaptor cable (on my 12” MacBook) FWIW.
In my case, my firmware update shows that it is 9A.24.06.14 not 8A.24.10.14 as shown in the instruction above. Has there been an update since the “8A” patch was released?
My guess as to the necessity for a MacBook is because the patch is an executable file that can only be performed on the MacBook using Terminal and not iOS. Nonetheless, as people have stated, most folks bought the HyperDrive specifically because they use an iPad so I can understand their concerns.
Folks, I have a 2014 MBP which lacks a USB-C port. However, I purchased the adapter linked below from Amazon and I was able to update the HyperDrive firmware.
https://www.amazon.com/gp/product/B079LYHNSR/ref=ppx_yo_dt_b_asin_title_o01_s00?ie=UTF8&psc=1
2015 Macbook Pro, unable to update iPad Pro Hyper Drive no usb c on MBP 2015 Need a iOS solution soon please!
My GoPro and various other iOS hardware can have firmware updated via iOS apps, so I don’t see why Hyperdrive just can’t have the same? People having to buy additional USB adapters, at an additional cost to update their USB adapter via an entirely different device is plain madness.
Why is Hyperdrive silent on the the issue of IOS updating?
I tried to update using an adapter USB A to USB C and connected. The light on the Hyperdrive is lit but one i run the file it fails see picture attached . Cant believe for one second you haven't though about those who won't have MacBooks with built in USB C ports
needless to say the update as in the pic above didn't work !
Andy - try connecting an external usb drive to your computer through the hyper drive you attached using the USB A to C adapter. Then disconnect the drive and try running the update again. Worked for me.
Where. Is. The. iOS. Updater. For. An. iOS. Product.?
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