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Ethernet port is not working

Kelvin
Updated

If you're experiencing the Ethernet port is not working.  Please refer one of the following things below:

1.) Make sure the cable connection setup is correctly.  Rear USB-C port is for the USBC power adapter and the side USB-C port is connecting to computer.

2.) Make sure the ethernet cable is fully inserted when a click sound is heard

3.) If the Mac Filtering is enable in the router, user has to add the Mac address of the product in the Mar Filtering table.  The Mac Filtering is normally under the Advanced Setting when log in to the router.

4.) If none of the port on the hub is working, then please replace the USB-C cable that connecting the hub to computer.

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Comments

21 comments

Date Votes
  • Mark Kitts

    I tried all these steps.  None work.  Any other ideas?  

    FYI - I have a new 2018 MacBook Pro running OSX Sierra 10.13

    2
  • Kelvin

    Please reboot your MacBook and see if it rectify the issue.

    -2
  • Ty Brewer

    I have this same problem anytime after waking my 2017 MacBook Pro from Sleep. No Ethernet. If I unplug the USB-C Hub, wait about 10 seconds and plug it back in, my ethernet connectivity is then restored.

    Presumably, some type of bug in the HyperDrive wireless charger USB-C Hub that will require a firmware update?!?

    0
  • Jeffrey Chajes

    Not working. 

    0
  • Dylan Rhea
    Edited

    I have the same issue on a new 8 in 1 Slim USB-C device. All ports work fine except for ethernet on a brand new MacBook Pro 13". The Network Utility shows the link status as "Active" on the Ethernet/en5 interface, but the LAN connection pulls no IP address and will not connect to a port that is definitely hot.

    Posted here as there does not appear to be a forum set up for this device yet. 

     

    0
  • Dylan Rhea

    Follow-up: the Ethernet port started working successfully once the connection to the computer was disconnected and reconnected. For some reason, the Ethernet connection was not activating if the USB-C connection was already in place. 

    0
  • Joss

    Hey guys, did you have to install an Ethernet driver (kernel extension etc.), or does the 8-in-1 SLIM work out of the box? Thank you.

    (I'm asking, because with hubs by CableMatters you need to install a driver first.)

    0
  • Sam Plex

    @Joss

     

    You don't need a driver, I just received the 8-in-1 SLIM and works with MacOS with no drivers installed.

    1
  • Dylan Rhea

    Agreed, no drivers needed.

    1
  • Morgan Lee

    What is the Ethernet controller chipset in this model ? Thanks in advance.

    0
  • Sam Plex

    @morgan Lee: Realtek

    0
  • Morgan Lee

    May I know the chipset Number ?
    Is RealTek RTL8153 USB3.0 ?

    0
  • Feather Flag

    My ethernet port stopped working 3 days ago.  I have tested various cables and they all work.  I have another USB-C adaptor for my MacBook Pro Touch Bar 15" and it works with both cable and both USB-C ports on the right side of the computer. The USB ports and HDMI port work on the hub.  The ethernet port stopped working for me after moving the charging pad from the upright to the horizontal position. Is their a warranty or repair process?  I like the idea of the product but only a couple of months of use are a BIG bummer.

    1
  • Ctermure

    same here. no ethernet after stanby. replug the usb-c cable fix the ethernet sleep state. is's a bug. the realtek chip is not detected after a wake from sleep. Please provide a fix ASAP. Other dock vendors are offering a firmware update. Except this issue all looks good and is a perfect product. Make it greater! Thanks!

    1
  • Ctermure

    yes is RealTek RTL8153

    -1
  • Feather Flag

    Double checked the cable configuration.

    Changed the USB cable from the side of the hub to my mac.

    HDMI and USB ports all work as expected (with supplied and new cable)

    Ethernet no longer connects.  The router is not handling DHCP  and there is no MAC filtering on our DNS server (which handles DHCP).

    I have also tried just the Power code and no other HDMI or USB cables.  No luck.  

    PLEASE help me fix this hub. Without Ethernet, this is no better than my original HyperDrive.

    BTW - I never received a reply from my Kickstarter post when the issue first appears months ago.

    0
  • Kelvin
    Edited

    @Feather Flag.  The best way to reach to support is to send email to Support@hypershop.com, you will receive the response within 24 hours.  

    Did you hear a click sound when the CAT5 cable is inserted?

    0
  • Jeffrey Chajes

    This is still an issue for me. Perhaps a driver of some kind, even for another product, could help? 

    0
  • Mark DiBerardino
    Edited

    Ok guys.....just solved this ethernet port not working on your hubs. Had to look at support on another manufacturer of Hubs...Satechi….anyway you have to configure your MacBook USB ethernet port manually and not let it do it automatically. Give it an IP address such as 198.162.0.8 and then assign the DNS server numbers according to what your wifi connection says. Voila...working.

    If you want explicit instructions follow this link.

    https://support.satechi.com/hc/en-us/articles/115002557872-Fixing-Ethernet-Issues-

     hope this helps

    2
  • WEBCODE Ltd Pty

    @Mark DiBerardino Very helpful.. Thank you!

    0
  • Shopping75
    Edited

    @Mark DiBerardino Thank you ^.^

    Here the Satechi's video fix tutorial.

    It helps stop my HyperDrive 18 port to disconnect on ethernet connection.

    https://www.youtube.com/watch?v=-nmok6NDJyc

    0

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