Ethernet port is not working

If you're experiencing the Ethernet port is not working.  Please refer one of the following things below:

1.) Make sure the cable connection setup is correctly.  Rear USB-C port is for the USBC power adapter and the side USB-C port is connecting to computer.

2.) Make sure the ethernet cable is fully inserted when a click sound is heard

3.) If the Mac Filtering is enable in the router, user has to add the Mac address of the product in the Mar Filtering table.  The Mac Filtering is normally under the Advanced Setting when log in to the router.

4.) If none of the port on the hub is working, then please replace the USB-C cable that connecting the hub to computer.

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10 Comments

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    Mark Kitts

    I tried all these steps.  None work.  Any other ideas?  

    FYI - I have a new 2018 MacBook Pro running OSX Sierra 10.13

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    Kelvin

    Please reboot your MacBook and see if it rectify the issue.

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    Ty Brewer

    I have this same problem anytime after waking my 2017 MacBook Pro from Sleep. No Ethernet. If I unplug the USB-C Hub, wait about 10 seconds and plug it back in, my ethernet connectivity is then restored.

    Presumably, some type of bug in the HyperDrive wireless charger USB-C Hub that will require a firmware update?!?

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    Jeffrey Chajes

    Not working. 

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    Dylan Rhea

    I have the same issue on a new 8 in 1 Slim USB-C device. All ports work fine except for ethernet on a brand new MacBook Pro 13". The Network Utility shows the link status as "Active" on the Ethernet/en5 interface, but the LAN connection pulls no IP address and will not connect to a port that is definitely hot.

    Posted here as there does not appear to be a forum set up for this device yet. 

     

    Edited by Dylan Rhea
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    Dylan Rhea

    Follow-up: the Ethernet port started working successfully once the connection to the computer was disconnected and reconnected. For some reason, the Ethernet connection was not activating if the USB-C connection was already in place. 

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    Joss

    Hey guys, did you have to install an Ethernet driver (kernel extension etc.), or does the 8-in-1 SLIM work out of the box? Thank you.

    (I'm asking, because with hubs by CableMatters you need to install a driver first.)

  • 1
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    Sam Plex

    @Joss

     

    You don't need a driver, I just received the 8-in-1 SLIM and works with MacOS with no drivers installed.

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    Dylan Rhea

    Agreed, no drivers needed.

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    Morgan Lee

    What is the Ethernet controller chipset in this model ? Thanks in advance.

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