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ColorSpace UDMA2 Firmware V35 (Latest)

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38 comments

  • Kelvin

    @RJ,  please download and install the firmware below to UDMA2, hope it will address the issue:

    https://hypershop.zendesk.com/entries/48748476-Firmware-to-address-ExFAT-from-GoPro-camera

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  • Kelvin

    Hi Volker

    We're updating the firmware now, the new one will be v35.  It will be posted here soon.  Sorry for the inconvenience.

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  • Wilson Carrilho

    My color space udma does not recognize memory card Lexar 16-32 gb 60 mb / s, has some support to solve this?

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  • RJ

    Thanks for the very quick response! I downloaded and upgraded to the firmware you pointed me to.  While it didn't solve the problem, I did some additional troubleshooting.  I looked at the folders and files that were copied during the import before the error message popped up.  It seemed to have replicated all of the folder structures but only two photos were copied.  Thinking that there was the possibility that it couldn't read the third photo, I deleted that entire folder via my computer (I only had four unimportant photos in there). Voila, problem solved!  Odd thing is that that photo files in there were viewable with the UDMA photo browser so I'm not sure what the problem was.  Hopefully there will be no similar problems in the future.

    As an aside, is there a listing that describes the various error messages?  ERRID:FF13 (and other error IDs) doesn't provide much info for end users to try to figure out what the problem is.  It might be a good idea to post a summary somewhere.

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  • Muc Nguyen

    Was hoping to see support for exFAT files larger than 4gig for Blackmagic pocket Prores files that was lacking in v33.  If you have a Blackmagic Pocket don't bother buying the UDMA2.

    What has been updated in this v35 anyway?

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  • Kelvin

    @Wilson Carrilho

    Please insert the Lexar card to UDMA2 first before powering up the unit.

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  • Samuel Reichen

    Can i see the raw files from a Nikon D750?

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  • Umbershoot

    Yes, please add support for files larger than 4GB. This is crucial for video people. Thanks.

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  • Alexey Dorogan
    I bad speak English
    I'll try to explain
    My device ( Lukas BLACK BOX ) formats the SD card to FAT32 with a cluster size of 64kb.
    To change these parameters is impossible.
    Is there a firmware for colorspace UDMA2 supports FAT32 format 64 kb?
    Or is it possible to make this firmware?
    Thank You
    Best regards
    Alex
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  • Neil

    I can answer your question I think, by pure chance..I came here to ask a question..and I grabbed a random SD card...it is a card last used in a Nikon..and it has Nikon new files on it.

    it is from a learner DSLR, the D3200, but they are RAW nikon files and they are viewable on the device, yes.

     

    Now, my question.

     

    I can't update the firmware.

     

    i have downloaded the new 'beta ..or not' go pro fix firmware, three times now, to the mac. and then transferred it three different ways, via an SD card, via USB and also via a CF card.

     

    each time the Firmware update fails with an 'unable to read error

     

    the first message is:

    Update Firmware from V35(20131213) to V?(?), are you sure?

    Select yes and OK

     

    then get message 

    Open File fail!

     

    After three attempts at the firmware update...what can this be?

     

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  • Kelvin

    To Terry

    Please follow the steps below to update firmware:

    1.) Go to Setting > Firmware > Update

    2.) Press the Right arrow cursor key to access into "G" drive to access into memory card or "C" drive if the the firmware is stored in ColorSpace unit.  ( Do not press the center key button)

    3.) Then select the file name of firmware ( not the file starts with ._, it is an index file) and hit center key button to run update.

    If the issue is still not resolved, please send send us email to support@hypershop.zendesk.com

     

     

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  • Alexey Dorogan

    Hi Kelvin!

    Firmware V.35 ( and oldest) does not support SD card with the cluster size is 64 kilobytes

    Please HELP!!!

    Kind regards

    Alex

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  • Kelvin

    @Samuel, yes the .NEF is viewable on the device.

    @Neil, when select the drive letter where the firmware file is store, please press the right arrow cursor to access into the drive to choose the file.  You must have hit the OK button on the selected driver letter.

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  • Terry Hargraves

    I get a file open error on the device every time I try to update from v30 to v35. Have downloaded straight to device, to pc hard drive and transfer via usb, to pc hard drive and transfer via CF, all have the same error.

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  • Moz Illa

    is this the latest? how come my FW says v37 Build 20150105?

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  • Denise Wilson

    Have no idea what my colorspace password is. Pretty  sure I never had one. OMG . this is all impossible. I am 72 years old of very average computer literacy and leaving for Africa in 10 days on a photographic safari. I have had my hyperdrive colorspace UDMA2 since early 2014 when I last went went to Africa.  It worked perfectly well. But now I read I should update the firmware. I have tried to do so but it is far too complicated and seems very risky just reading the comments here.  I cannot risk at this late stage in my preparations a failure of the device. Is it necessary to carry out this update and why is this process so involved. Also the OTG ..how much are they and how long would postage to Australia take. thanks.

     

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  • Terry Hargraves

    I contacted them about my failed wifi and they are sending me a new wifi module, no questions asked and no return needed. I'm not terribly impressed with the build quality on these things, but I am VERY impressed with their customer service!

     

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  • Mark Musante

    I just got this unit yesterday. It's running version 35 of the firmware. It doesn't recognise any of my sdhc cards (SanDisk 16gb, Sony 32gb, Sony 64gb). It shows "Searching Card" for about 2-3 seconds and then says "Memory card not found!" even though it's finding the memory card. If I try to do an import without the memory card plugged in, the "Searching Card" text shows up for about a tenth of a second so I know it's finding *something* when the card is plugged in.

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  • Evgeniyorel

    Tell me please, internal microSD card is broken so I have put another one, clear one at it's place . How can I install the system on this card? Becouse when I am loading from SD card and I want update firmware it is writing "HDD file system error"

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  • Terry Hargraves

    But Harald, beware! After I updated the firmware the WiFi module doesn't work anymore!

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  • Kelvin

    @Jesus Adolfo, please open up the back cover casing and remove the internal hard disk.  You will see a micro SD card in a middle of battery slot, make sure the micro SD card is push in.  If the micro SD card is broken, please send email to support@hypershop.zendesk.com for replacement.

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  • Andrey

    After upgrade to the V.35 device began to work unstably.

    The device hangs in different positions of the menu;

    at connection to the Windows PC:

    - it is impossible to copy files on the PC;

    - the device is spontaneously switched-off from the PC.

    I will forgive to the help.

    Perhaps, it will be reasonable to make a device downgrade to the initial version.

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  • Harald

    Thanks for the info: customer supported guided me through the update process and it was exactly as Terry said; pressing the OK button on the drive is the culprit, must use the right cursor key instead. After that was sorted out, upgrade went smooth. Terry, I don't had any problems with my WiFi module after update ... it works as expected, albeit it drains the battery quite fast and causes spurious low battery warnings.

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  • Jesus Adolfo Ramos
    I need help, please I inclose some pictures in which you can see what happens when I start my Colorspace udm2: What can I do?


    image.jpg
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  • Kelvin

    @Evgeniyorel.  I afraid you have to send in the UDMA2 to SANHO USA for repair.  User can not simply replace it with another micro SD card because the internal micro SD card is encrypted with code to work with UDMA2 device.

    Please contact Support@HyperShop.zendesk.com and ask for RMA number to send in your device, thanks.

     

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  • Harald

    Same problem over here too. Unit came with V30 firmware, update doesn't work. I've tried both via HDD and SD card, both don't work. Ensured that there is only the PD*.SFP file. V30 doesn't seem to correctly detect the file and shows update to V?(?) and then fails. Please help!

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  • flona

    Hi there,
    I am using Color Space UDMA2 with V35 firmware, but it couldn't read the new Sand Disk Extreme Pro 95MB/s SDHCI 3 10, 16 GB, i am using iMac for my computer, any solution?

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  • Kelvin

    @Andrey.  Upgraded to v35 should not cause any issue to connect to computer.

    Please make sure the unit is off totally when it is connected to computer, and the USB cable is connected to the mini uSB port next to the DC connector on the device, NOT the mini USB port next to SD slot.

     

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  • Terry Hargraves

    Harald, as a career IT geek, I thought I was doing what they said, but the key turned out to be the part about pressing the arrow cursor key and not the center key. Makes no sense at all, but pressing the right arrow instead of the center button to select the file fixed the problem.

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  • Kelvin

    @flona

    Please insert the Sandisk CF card to the unit before powering up.  After the unit is powered on, it should read the card.

    If it is still not working, please send email to support@hypershop.zendesk.com

     

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