How to reset the unit?

To clear the WiFi and Admin password and reset the device back to default factory setting, please follow the steps below:

1.) Save the attached firmware into an USB thumb drive and keep the file name as it is.

(Attention: after the firmware is downloaded, it might have the file extension .txt  such as "clear_my_iusbport_password.txt"   Please delete the .txt and make it as "clear_my_iusbport_password" )

 

2.) Insert the USB thumb drive into the device and power it up.

3.) Wait till the screen shows " Reset to Default" and press the power button one time to proceed.

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4.) After that, another message "Power Off ?" will be displayed and press the power button one time to shut off the unit.

5.) Power up the device again, it will be back to factory default setting and all passwords are cleared.

 

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4 Comments

  • 0
    Avatar
    Peter Murray

    this doesn't work.

    the download is not firmware, it's a text fie that says "Sanho"

    my iusbport hd is unusable.

     

  • 0
    Avatar
    Kelvin

    @Peter Murray, correct it is a text file.  After the text file "clear_my_iusbport_password" is saved into computer, please copy it to a USB thumb drive.  Do not make any name change.  Please try it again

  • 0
    Avatar
    Peter Murray

    Hi Kelvin

    I did this already. Doesn't work. I'm using a 32GB thumb drive (formatted Fat 32) with the file copied directly onto it.

    Nothing else is on the drive, when I turn on the unit it starts up and does not give the message "Reset to Default".

    Thoughts?

  • 0
    Avatar
    Kelvin

    @Peter Murray.  I just tested the text file and it was working fine. Could you please try it with another USB thumb drive (4GB or 8GB) or clean up the 32GB and have just the text file "clear_my_iusbport_password" in.

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