To clear the WiFi and Admin password and reset the device back to default factory setting, please follow the steps below:
1.) Save the attached firmware into an USB thumb drive and keep the file name as it is.
(Attention: after the firmware is downloaded, it might have the file extension .txt such as ".txt" Please delete the .txt and make it as " " )
2.) Insert the USB thumb drive into the device and power it up.
3.) Wait till the screen shows " Reset to Default" and press the power button one time to proceed.
4.) After that, another message "Power Off ?" will be displayed and press the power button one time to shut off the unit.
5.) Power up the device again, it will be back to factory default setting and all passwords are cleared.