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No connection after wake from sleep mode

Comments

8 comments

  • Matt Light

    I see this problem with my M1 Macbook and would like a firmware update for this when it is available.

    1
  • Kelvin

    Yes, we will post an update once the new FW is available.

    1
  • Jesse

    I reported this issue back in January. It's been three months now with no resolution. What's the ETA for the firmware update? The device is unusable with M1 and M2 Macs. 

    Please either issue a refund or release the firmware update. 

    1
  • Ryan Kelley

    This is effecting Intel also , I have to disconnect and reconnect

    1
  • Jesse

    Another month has passed. Where is the solution, Hyper? 

    I have had this Thunderbolt Hub sitting useless for over 4 months now. Unreal!!!

    0
  • Mark Powers

    This issue also affects Intel based MacBook Pro laptops.  My 2016 I7 intel disconnects from the hub after going to sleep.

    0
  • Tsanders

    It's been six months since this was posted with the workaround for “it disconnects during Sleep mode” being “disable sleep mode”, and a statement that new firmware would be available. The new firmware hasn't shown up and these hubs are still not delivering performance as good as a $30 Anker hub that costs 1/10th what this does. I don't think expecting a progress update every six months is unreasonable here.

    0
  • Charles Zhang

    I havent bought this specifically because of this problem. Any updates on a fix?

    0

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